PT Infomedia Solusi Humanika (Telkom Group)

PT Infomedia Solusi Humanika (ISH) adalah anak perusahaan dari PT Infomedia Nusantara, yang merupakan bagian dari Telkom Group. ISH didirikan pada tahun 2012 sebagai evolusi dari divisi manajemen SDM di Infomedia Nusantara. Fokus utama ISH adalah pada penyediaan solusi manajemen sumber daya manusia (HR Solutions) dan Business Process Outsourcing (BPO), khususnya di bidang layanan pelanggan (contact center) dan pengelolaan proses bisnis lainnya.

ISH dikenal karena:

• Spesialisasi HR Solutions: Menyediakan layanan lengkap terkait SDM, termasuk rekrutmen, manajemen payroll, pelatihan, dan penempatan tenaga kerja.
• Expertise BPO Contact Center: Merupakan salah satu penyedia layanan contact center outsourcing terbesar dan paling berpengalaman di Indonesia, melayani berbagai industri.
• Bagian dari Telkom Group: Mendapatkan dukungan infrastruktur teknologi dan jangkauan jaringan yang luas dari induk perusahaannya, Telkom Indonesia.
• Teknologi Terintegrasi: Memanfaatkan teknologi digital dan platform terkini untuk mengotomatisasi dan meningkatkan efisiensi proses bisnis yang di- outsource.
• Fleksibilitas dan Skalabilitas: Mampu menyediakan solusi yang dapat disesuaikan dengan skala dan kebutuhan unik setiap klien, dari perusahaan kecil hingga korporasi besar.

PT Infomedia Solusi Humanika adalah mitra strategis yang membantu perusahaan berfokus pada bisnis inti mereka dengan menyerahkan manajemen SDM dan proses non-inti kepada ahlinya.

Bisnis Inti dan Portofolio Layanan Unggulan

Fokus utama PT Infomedia Solusi Humanika adalah pada penyediaan solusi manajemen SDM dan Business Process Outsourcing (BPO), yang meliputi:

1. Layanan Manajemen SDM (HR Solutions):
   • Rekrutmen dan Penempatan: Mencari, menyeleksi, dan menempatkan tenaga kerja profesional sesuai kebutuhan klien.
   • Payroll Management: Pengelolaan seluruh proses penggajian, perhitungan pajak, dan benefit karyawan.
   • Training & Development: Pengembangan modul pelatihan dan pelaksanaan training untuk peningkatan kompetensi karyawan.
   • Employee Management: Pengelolaan administrasi karyawan, absensi, hingga performance management.
2. Layanan Contact Center Outsourcing:
   • Inbound & Outbound Call Center: Menangani panggilan masuk dari pelanggan (misalnya customer service, helpdesk) atau melakukan panggilan keluar (misalnya telemarketing, survei).
   • Digital Customer Service: Layanan pelanggan melalui kanal digital seperti chat, email, media sosial, dan chatbot.
   • Customer Experience Management: Membantu perusahaan membangun pengalaman pelanggan yang positif dan konsisten.
3. Layanan BPO Lainnya:
   • Document Management: Pengelolaan dan digitalisasi dokumen.
   • Data Entry: Proses entry data untuk berbagai keperluan bisnis.

ISH berupaya menjadi solusi end-to-end untuk kebutuhan operasional dan SDM yang efisien.

Komitmen pada Efisiensi, Kualitas, dan Inovasi

PT Infomedia Solusi Humanika memiliki komitmen kuat terhadap:

• Efisiensi Operasional Klien: Membantu klien mencapai efisiensi biaya dan waktu dengan mengalihdayakan fungsi-fungsi non-inti.
• Kualitas Layanan Prima: Menjamin kualitas layanan contact center yang responsif dan profesional, serta pengelolaan SDM yang akurat.
• Inovasi Teknologi: Mengadopsi teknologi terbaru seperti AI, chatbot, dan analytics untuk meningkatkan layanan dan efisiensi.
• Pengembangan Kapasitas SDM: Berinvestasi dalam pelatihan dan pengembangan karyawan ISH sendiri agar memiliki keterampilan yang relevan dengan kebutuhan industri.
• Kerahasiaan Data: Menjaga keamanan dan kerahasiaan data klien serta informasi pelanggan dengan standar tertinggi.

1. HR Recruitment Officer

Responsibilities:

• Conduct end to end Recruitment Activities.
• Ensure on time fulfillment.
• Perform recruitment process for corporate needs including creating job advertisement, shortlisting candidates, conducting psychological tests, interviewing candidates, and can support data administrative all recruitment process (end to end) include make a contract.
• Completing timely reports data on recruitment activity (Daily, Weekly, Monthly).
• Updating all data recruitment (end to end).

Requirements:

• Bachelor’s Degree in Psychology or Human Resources Management.
• Prefer having Experienced in Mass Hiring (minimum 3 year experienced in mass hiring).
• Having skills : Strong Sourcing, Interviewing Technique, Psychological Testing, Deep data analyzing, can operate computer very well (MS Office, etc).
• Agile and have a Growth Mindset.
• Placement in Fatmawati, South Jakarta.

2. HR Operation – Jakarta

3. HR Operation – Medan

4. HR Operation – Malang

Kualifikasi :

• Pendidikan min S1, diutamakan jurusan Psikologi, Manajemen SDM, atau bidang terkait.
• Min. 2 – 3 tahun di bidang HRD.
• Terbiasa mengelola data menggunakan ms. excel.
• Memahami undang – undang ketenagakerjaan dan peraturan pemerintah terkait hubungan industrial.
• Terbiasa melakukan proses payroll, BPJS, dan perhitungan benefit lainnya.

5. Assistant Manager Risk Management

Job Description:

• Monitor and review the implementation of Risk policies, and analyze and propose parameters to improve the process.
• Conduct periodic evaluations of the Risk policies that have been implemented and propose improvements or updates to previous policies.
• Conduct operational risk management by identifying, assessing, monitoring, controlling & mitigating operational risks.

Requirements:

• 5 years experience as a Risk Management or similar role
• Bachelor’s degree in Legal or related field
• Understanding of audit, risk management, internal control & financial reports
• Experience with audit and compliance processes is preferred
• Analytical mindset with strong attention to detail
• Have CRMO/ QRMO Certificate
• Ability to work cross-functionally in a fast-paced, evolving environment.
• Willing to be placed in Fatmawati, Jakarta Selatan

6. Corporate Communication & Brand Affairs Manager

Requirements:

• Bachelor’s degree in Public Relations.
• Minimum of 4-5 years in the same position.
• Strong project management, time management, and multitasking abilities.
• Willing to be placed in South Jakarta.

Job Description:

• Propose corporate culture.
• Suggest corporate image management programs.
• Coordinate parties who want to contact the board of directors.
• Check the feasibility of general company information.
• Monitor internal communication channels.
• Supervise the implementation of Corporate Social Responsibility.
• Supervise the implementation of Media monitoring.
• Propose and supervise the implementation of Corporate Promotion (advertising, press conference, talk show).
• Supervise the protocol for external event activities.
• Monitor the management of external communication channels.
• Establish relationships with external parties (Media, Customers, etc.).
• Ensure that SOP/ISO 9001:2015 runs properly.

7. Industrial Relations Officer

Requirements:

• Minimum Bachelor’s degree in Law.
• Minimum 2-3 years of work. experience in Industrial Relations or Employment Law.
• In-depth understanding of the Indonesian Employment Law and its implementing regulations.
• Competencies: Employment Law, Regulation Knowledge, Administration Management, Industrial Relations, and Letter Drafting.
• Ability to analyze complex problems and formulate practical and strategic solutions.
• Placement in Fatmawati, South Jakarta.

Responsibilities:

• Create and propose company policies on employment in accordance with laws and regulations, such as PP, contract agreements, etc.
• Implement employment regulations by drafting company policy letters and preparing legal documents.
• Prepare data and documents to support preparation for employment audits.
• Implement company regulations and employment laws by issuing company policy letters.
• Support the resolution of industrial relations disputes and legal issues between the company and employees, or violations committed by employees, through a bipartisan process.
• Ensure proper implementation of SOP/ISO 9001:2015.
• Resolve fraud cases involving project workers.
• Process digital signature applications and monitor e-contracts

Apabila semua syarat PT Infomedia Solusi Humanika (Telkom Group) sudah anda lengkapi, selanjutnya silahkan kirim lamaran anda via online